We had explained jest to him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate. We had also provided him with an article jest to read about Payout ratio (RTP). The player decided to stop metali playing at the casino and we, therefore, rejected the complaint as per his request.
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She stated that her withdrawal request państwa canceled after she had been repeatedly asked owo provide personal data and photos. The Complaints Team reviewed the evidence and determined that the casino’s actions were justified due jest to a breach of terms regarding multiple accounts. Consequently, the complaint państwa rejected as unjustified, and the player was informed of the decision. The player from Germany had been waiting for a withdrawal for less than two weeks. The issue arose due jest to the casino’s claim that she had violated the maximum bet rule while having an active bonus, which resulted in the confiscation of her winnings.
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The Player’s Winnings Were Not Credited
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The player from France requested a withdrawal after winning but was told owo first meet wagering requirement. After meeting the requirement, the player’s withdrawal has been pending for a day, despite the casino promising instant withdrawals. The complaint państwa resolved as the player’s withdrawal arrived.
Withdrawal Methods
Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading owo frustration with the process. The Complaints Team extended the response time for the player jest to provide necessary information, but ultimately, due owo a lack of response, the complaint was rejected. Players at Hellspin Casino can enjoy exciting rewards with the Hell Spin Casino istotnie deposit nadprogram. New users receive a generous welcome bonus, which includes a deposit match and free spins.
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